Refund Policy

Refund Policy

Returns

This policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. The item must be in its original packaging. (If your item received free shipping, shipping costs will be deducted from the refund.)

Holiday gifts may be exchanged in January (shipping fees may apply).

Other non-returnable items:

Gift cards,

Downloadable software products

Refunds (if applicable)

After receiving and inspecting your return, we will send you an email to notify you that we have received your return. We will also notify you whether your refund has been approved.

If approved, we will process your refund and automatically refund it to your credit card or original payment method within a certain number of days.

Delayed or Missing Refunds (if applicable)

If you have not received your refund, please first check your bank account again.

Then contact your credit card company; it may take some time for the refund to be credited.

Next, contact your bank. Refunds typically take some time to process.

If you've completed all steps and haven't received your refund, please contact us at Support@cnoglgsp.shop.

Defective Items (if applicable)

We only replace defective or damaged items. If you require an exchange for the same item, please email Support@cnoglgsp.shop.

Gifts

You can exchange your item for another one (shipping charges may apply).

Shipping

To return your product, you can request a label by emailing Support@cnoglgsp.shop (shipping charges may apply).